
Core module
Assertiveness recognises the rights and feelings of others and avoids aggression and conflict. Learn some simple techniques and approaches to improve your assertiveness and hence your effectiveness.
Confidence & Assertiveness
Anger can be destructive but is often a mask for other emotions. Learn ways to deal with both your own anger and that of other people. Learn ways to resolve conflict and deal with complaint resourcefully.
Anger Management
The Core module plus Confidence & Assertiveness and Anger Management would require one and a half days.
The Core module plus either Confidence & Assertiveness or Anger Management would require a full day.
Confidence and Assertiveness or Anger Management could be run as a separate half day workshop.